Example: Warranty claims process
Human says: Set up our warranty claims process. Step 1 — Understand the process before designing anything. What triggers it? What are the steps? Who is involved? What data flows through it? Step 2 — Ask targeted questions. How does a claim start? Who reviews? What are the outcomes? Who are the parties? What information at each step? Step 3 — Map to Docs2work model. Trigger:form_submission. Nodes: form(intake) → ai_classify → approval(manager) → send_message → end(completed) and end(rejected).
Step 4 — Identify gaps before building. Manager email for assigneeEmail. Claim types for ai_classify categories. Portal access level for ops team.
Step 5 — Ask only for what is missing. Build when gaps are filled.
Step 6 — Build sequence: POST /sessions → /trigger → /nodes × 6 → /edges × 5 → /forms × 2 → PATCH /nodes × 2 → /portals → /validate → /activate.
Step 7 — Deliver to human: public form URL, portal URL, plain-language summary, human user manual, note on which nodes could be agent-replaced in future.