actor_type field tags each action as human or agent. The agent key identifier is stored alongside every agent action.
This means when a client asks why their warranty was refused three weeks ago, the answer is always available — who acted, what they saw, what they decided, and when — whether a human or an agent made the decision.
What is logged
| Action | Logged in |
|---|---|
| Form submission | submissions + submission_events |
| Review node response | submission_invites + workflow_run_events |
| Sheet cell update | sheet_row_events |
| Portal button click | sheet_row_events |
| Workflow activation | agent_audit_log |